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Terms & Conditions

Please read the following Terms & Conditions carefully before using this site. Use of this site indicates acceptance of these Terms and Conditions.

 
The following terms and conditions govern your ("You" or "Your" or "passenger" or "tour participant") use of this Web site (the "Site"). Use of the Site is offered to the tour participant conditioned on acceptance by the tour participant without modification of the terms, conditions and notices contained herein. Use of the content, services, and/or products presented in any and all areas of these sites constitutes the tour participant's agreement to abide by the following Terms and Conditions and those posted in specific areas of these sites. We may revoke Your ability to use the Site at any time and for any reason (or no reason).

We may amend these terms and conditions at any time. All amended Terms and Conditions shall automatically be effective upon being posted by us to the Site. Accordingly, You should check the Site frequently for any changes to these Terms and Conditions. These Terms and Conditions may not be otherwise amended except in a writing signed by an authorized officer of us and You.

Tour participants will be required to provide notice of the understanding and acceptance of these Terms & Conditions prior to the issuance of Final Documents. Acceptance of these Terms & Conditions constitutes Your Passage Contract.

Terms and Conditions
  • Tour Policies
  • Air Travel Policies
  • Legal Notices


    Prices, Reservations, Payments and Cancellation Policies:

    Prices: Unless otherwise noted, all prices are per person, based on double occupancy (two guests sharing a hotel room or cruise stateroom). All prices listed (including tours, air travel, and optional components) are accurate at time of presentation and subject to change without notice. Tours including an overnight rail component provide semi-private, quad-occupancy accommodations.
    Items not included in the Published Price: Passport and visa; vaccinations, cruise port charges/taxes; air travel (unless otherwise noted or purchased), air taxes, departure taxes and fees; governmental or quasi-governmental taxes/fees; fuel surcharges; excess baggage charges; health, accident or travel protection plans. Additionally, all items of a personal nature including dry-cleaning or laundry; wine or spirits, unless indicated; meals not otherwise indicated, special menu selections otherwise not included; optional tours or sightseeing not otherwise indicated. Gratuities for Your Our Trip Guide or independent Tour Guides; Cruise Guide; or Cruise crew members are not included. Within China, as in North America, tipping for these services is customary but entirely at Your discretion.
    Reservations and Deposits and Final Payments: A deposit of $200 per person is required to confirm the Land Tour reservation. Deposit may be submitted in the form of check or credit card. Final payment should be submitted by check and is due 90 days prior to departure. Final Payment by credit card will incur additional charges. Reservations under deposit are subject to cancellation if final payment is not received by 90 days prior to departure. In some cases, the securement of confirmed international air reservations under the Our Land+Air program may require, in addition to the Land Tour reservation deposit of $200 per person, full payment of the cost of the international airline ticket. In such cases, cancellations or changes to the Land+Air tour may result in the partial or total forfeiture of the international airline ticket.
    Final Documents: All passenger information must be received within 45 days of land tour departure date. Final Documents are then sent 21 to 30 days prior to land tour departure date. For late bookings (reservations confirmed less than 90 days prior to departure) full payment is required at time of confirmation and Final Documents are not sent until Final Payment has been received.
    Cancellation or Change Policies: Should You need to cancel Your tour or any portion thereof, Your cancellation must be received in writing and the cancellation date will be effective on the date of receipt by us. Departure date changes are deemed a cancellation of the reservation and subject to any applicable charges. Passenger name changes or name substitutions are also deemed a cancellation of the reservation and subject to any applicable charges. If You have purchased air travel through us and Your cancellation notice is received by us after Your receipt of final documents and air tickets, You must return the complete set of final documents and the unused air tickets to us before Your claim can be processed. There is no refund for unused portions or unused services of the tour. Cancellation Fees, applicable on a per person basis, are listed below:

    Cancellation Notice Received Before Departure:
    Per person Cancellation Fee or percentage:
    91+ days
    $200.00
    90-75 days
    20% of Land Tour price
    74-46 days
    30% of Land Tour price
    45-15 days
    50% of Land Tour price
    Less than 15 days
    100% of Land Tour price
    No show
    100% of Land Tour price

    Separate cancellation fees may apply to airline tickets purchased through our Land+Air program. See above under "Reservations and Deposits and Final Payments."


    Tour Policies:

    Baggage & Personal Belongings: We permits one suitcase per person. Airlines may have additional baggage restrictions; please check with Your air carrier prior to Your flight. We are not responsible for loss, theft or damage to baggage and personal belongings. A protection plan covering lost, stolen, or damaged baggage is available through us.
    Double, Triple & Quad Occupancy: Unless otherwise noted, tour prices are per person, based on Double Occupancy (two guests occupying the accommodation). Triple Occupancy rates are available on most tours. However, on some nights on some tours where overnight train or tent ("ger" or "yurt") accommodations are provided, single occupancy arrangements and private restroom facilities are not available. On these specific overnights, shared occupancy accommodations and restroom facilities are provided. Regretfully, we are unable to offer quad (four person) occupancy rates for our tours.
    Health & Medical Advisories: Our tours involve considerable amounts of walking and, in some cases, considerable exertion. Any disability requiring special attention must be brought to the attention of us at the time of booking. Ships utilized for the Yangtze River tour are not ADA (Americans with Disabilities Act) compliant. Additionally, hotels, museums, attractions, and tour sites within China may not comply with North American accessibility standards. Motorcoaches and mini-buses utilized during Your tour are not equipped with wheelchair ramps nor is their sufficient space onboard these conveyances for wheelchair storage. If You are disabled we suggest You travel with a non-disabled companion. We have sole discretion to decline tour participation to any prospective customer whose health condition or mobility may affect the safety, health or full participation of that customer or other tour participants. Additionally, should a tour participant require or request medical attention during their travel in China, such attention will be provided by locally available health care officials and at locally available facilities. In such events, We will not be responsible for health service costs incurred nor in the quality of medical care or medical services rendered.
    Hotels & Overnight Accommodations: Every reasonable effort will be made to provide the hotel properties as indicated on our site's "Trip Details" pages and in Your Final Documents. However, We reserve the right to substitute alternate accommodations of equal value if situations beyond our control arise. In all cases, We will do all possible to alert You of these changes as soon as possible. Note that in most instances, hotel rooms are not available for tour participant check-in before 3:00 p.m. On some nights on some tours where overnight train or tent ("ger" or "yurt") accommodations are provided, single or double occupancy arrangements and private restroom facilities are not available. In these specific overnights, shared occupancy accommodations and restroom facilities are provided.
    Itineraries: There may be instances where we may need to alter published itineraries due to situations beyond our control. These changes may occur before Your tour departure date or during Your tour. Wherever possible, We will do all possible to alert You of these changes as soon as possible.
    Pets: We're sorry, but pets are not permitted on our tours.
    Special Diets: Tour participants are advised that special diets (i.e. dietetic, diabetic, low-sodium, low-cholesterol, vegetarian, etc.) are generally not available on our tours. However, when making Your reservation, we suggest You advise Your reservation agent of any specific dietary requests You may have. We will do our best to accommodate Your request.
    Single Travelers: A Single Supplement fee of the per person, double occupancy price applies to single travelers.These applicable fees are presented on site below each tour's "Tour Dates & Pricing" table. On some nights on some tours where overnight train or tent ("ger" or "yurt") accommodations are provided, single occupancy arrangements and private restroom facilities are not available. On these specific overnights, shared occupancy accommodations and restroom facilities are provided. The Single Supplement rate for applicable tours reflects these accommodation arrangements.
    Smoking Policy: Smoking is not permitted aboard motorcoaches. Aboard the Yangtze River cruise ship, smoking is permitted only in designated, outdoor areas. Within China, hotel, restaurants or other indoor venues may or may not observe smoking or non-smoking facilities or areas.
    Tour Manager: Tours of 6 or more participants include the services of a Tour Manager, Local Guides and Drivers. If participation is less than 6 guests, your tour will utilize the services of Local Guides and Drivers only. For private, "custom tour" arrangement requests, the services of a Tour Manager will be provided regardless of the number of tour participants, unless otherwise specified or requested.
    Travel Documents & Travel Health Advisories: Tour participants should check with the consulates and/or their local health authority for the latest health requirements (i.e. precautions, vaccinations, etc.) applicable for travel to China, Mongolia and Cambodia. Passports must be valid for six months after the return date of the trip. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their trip. While we may help and advise on obtaining these documents, ultimately, it is the tour participant's responsibility to secure and carry these documents. Accordingly, We cannot be responsible for any delays, damages and/or losses, including missed portions of tours, related to improper or insufficient travel documentation. Tour participants should check with the consulates and/or their local health authority for the latest health requirements (i.e. precautions, vaccinations, etc.) applicable for travel to China.
    Trip Protection & Insurance: We offer a comprehensive trip protection and insurance plan. We strongly recommend the purchase of trip protection and insurance.
    Yangtze River Cruise: We do not own or operate the vessel utilized for Yangtze River travel. C.C.O.T.C., an independent supplier, owns and operates the Yangtze 1 cruise ship. We act as an independent travel agent in its use of C.C.O.T.C. as a supplier of this travel component. Itinerary changes or vessel substitutions are at the sole discretion of the supplier. Should changes be necessary, We will arrange equivalent accommodations and do all possible to alert You of these changes as soon as possible.



    Air Travel Policies:

    Airline Flight Taxes and Fees: Unless otherwise advised by our representative, all normal governmental and airline taxes and fees applicable to domestic China air travel as provided within Your Land Tour are included in the quoted total Land Tour price. However, any additional taxes or fees imposed subsequent to Final Payment may be invoiced by us. The passenger is subject to any applicable airline excess baggage fees or excess valuation fees. International air travel to and from China as quoted and provided by us via our optional Land+Air program includes all normal governmental and airline taxes and fees. However, any additional international taxes or fees imposed subsequent to Final Payment may be invoiced by us. The passenger is subject to any applicable international airline excess baggage fees or excess valuation fees.
    Airline Flight Name Policies, Reservations and Routings: The name on Your air ticket must appear exactly as written in Your passport. We are not responsible for denied boarding or any re-issue costs due to an incorrect name supplied to us. Air transportation is provided in Economy Class on scheduled airlines of our choice. Air carrier selection and routing is at the sole discretion of us, and may include en route flight connections, overnight air travel, or require en route overnight hotel accommodations due to airline schedules and/or availability. If en route overnight hotel accommodations are required, this expense is the responsibility of the passenger. Final flight itineraries for transpacific travel will be available 45 days prior to departure and included in Your Final Documents.
    Airline Schedules, Schedule Changes, Flight Reconfirmations: Airline reservation itinerary data, tickets and E-tickets arranged and provided by us on behalf of "Land + Air" Program guests are as accurate as possible at the time of Final Document issuance. At any time, however, changes such as change of airline, flight times or date, or flight routings may occur. We act only as agents for the airlines and are not reponsible for these changes. Accordingly, we strongly recommends "Land + Air" Program guests reconfirm all flights on all airlines prior to departure. We will provide applicable airline Name(s) and Record Locator(s) with Final Documents to facilitate this reconfirmation.
    Air Changes, Cancellations & Refunds: Airline tickets issued on behalf of our Land+Air program may have certain restrictions and cannot be reissued, revalidated or exchanged. All changes to or refunds for air tickets issued on behalf of us Land+Air program must be processed through us. A $50 per-person administrative fee, plus applicable airline change fees or cancellation penalties, are assessed for any changes to air tickets once air tickets have been issued, including cancellation of flight. Airline penalties vary depending on carrier and can be substantial. In some cases, airline tickets issued on behalf of our Land+Air program are nonrefundable. Air cancellations provided under the our Land+Air program are not subject to the Cancellation Policies as noted in Section 1 under "Cancellation or Change Policies."
    Airline Flight Deviations: As an added benefit, We offer our Air Concierge Service allowing You to customize Your travel to and from China.
    Our "Air Concierge" Service: These services allow You to extend Your stay in China before or after Your tour, specify a routing or travel time, specify an airline, request an en route stopover, select a gateway city not otherwise listed under our airline gateway cities, or upgrade Your air travel to Business Class or First Class. This service is available for $50 per person, plus any applicable additional airline costs. Requests must be received in writing, after the reservation is under deposit, via fax to our Air Concierge Desk. The service fee and any additional charges are applied only upon confirmation of Your request(s) by the airline(s) and upon Your acceptance.
    Airlines Flight Delays or Disruptions: We are not responsible for any inconvenience or any costs or fees incurred by airline flight delays, lost luggage, cancellation or disruption of air service. Air transportation is subject to the terms and conditions of the airline's ticket contract.
    Airport Transfers: We include all necessary transfers between airports, hotels, cruise ship or motorcoaches within China, except as may be applicable below. Tour participants who purchase airline tickets through us for transpacific travel for arrival on land tour commencement date and/or departure on land tour conclusion date will receive complimentary transfers between airports and hotels. These transfers do not apply for those who deviate their date of transpacific travel through the our "Air Concierge" program.
    Independent Air Travel Arrangements:  Our tour participants are under no obligation to purchase airline flights through us. Those who secure independent international air travel arrangements to and from China are requested to provide us their international flight schedules no later than 45 days prior to tour departure. Additionally, those tour participants who secure independent international air travel arrangements are responsible for transfer arrangements and costs between the international airports and tour hotels, where applicable. Transfers may be pre-arranged through us at the cost of $40 per person per transfer.


    Legal Notices:

    Responsibility & Waiver: The owners, operators and charterers of all vessels and transports ("Suppliers") are independent of us. Our relationship with these Suppliers is that of an independent travel agent. We make no representations or warranties concerning the Suppliers and we assume no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, re-routings, delay, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not any tours sold, services tendered or transportation provided is arranged through us. Accordingly, You will not have any right to claim or recover against us as a consequence of any negligent or willful act or failure to act of any Suppliers or the condition or operation thereof. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to You, and Your rights against the Suppliers, are subject to any and all terms and conditions of the Suppliers' contract of carriage and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, You agree that You will look to such Suppliers for any accident, death, injury, property damage, or personal loss to You or to those traveling with You, and that neither us nor any representative of us shall have any liability whatsoever. No person, other than an authorized representative of us by a document in writing, is authorized to vary, add or waive any term or condition herein, including any term or condition set forth in the preceding provisions.
    Omissions: We are not responsible for omissions or presentation errors in printed materials or Internet sites or in any other media where such information may be presented; we reserve the right to make corrections as required.

    Passage Contract: Tour participants will be required to provide notice of the understanding and acceptance of these Terms & Conditions prior to the issuance of Final Documents. Acceptance of these Terms & Conditions constitutes Your acceptance of Your Passage Contract.
    Submission of Materials to us: Materials (including but not limited to written correspondence; photographic images, film or video; artwork; travel journals; and creative writing such as prose or poetry) submitted to us whether for the purpose of inclusion within the "Guest Comments" section of the our website or as customer "feedback," shall be and remain the exclusive property of the author; but in the submission of these materials the author hereby grants us a non-exclusive and royalty-free right and license to use these materials in any medium and for any and all purposes without limitation, as deemed appropriate by us, with or without credit to the author. Moreover, by submitting materials to us you are confirming that you are the sole author of those materials, that they constitute original work or content and that you have full right and title to those materials upon their submission. For reasons of privacy, "Feedback" - written or photographic - posted anywhere within our website including the "Guest Comments" section will, wherever possible or appropriate, attribute the author by full first name, surname initial, state/province and/or country of residence, as well as tour name and month and year of participation in that tour. Inclusion of additional, personal information will be attributed only upon the author's additional, written approval.
    Agreement: The payment of deposit and/or the issuance of tickets shall be deemed Your consent to and acceptance of the terms and conditions as presented herein.
    It is specifically agreed that this agreement is entered into Los Angeles County, California, and that in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to the terms and conditions as set forth in this brochure, it is specifically agreed that the exclusive venue of such action shall be solely within Los Angeles County within the State of California, USA. This agreement shall be construed in accordance with the laws of the State of California without regard to conflicts of laws principles. All claims must be submitted in writing and received by usno later than 30 days after completion Your trip. Any agreement between us and any travel agent, passenger air carrier, hotel, ground operator, or other tour operator shall be valid only when accepted in writing by an authorized representative of us at the corporate office of of. If we cancels the trip, it shall have no responsibility beyond the refund of all monies paid to us by You.
    Time of Presentation: The Terms and Conditions listed are those in effect at the time of presentation and remain in effect until replaced. These Terms and Conditions replace all previous versions.


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